Children's Privacy Notice

Why this notice exists

India's Digital Personal Data Protection Act, 2023 defines a child as an individual under 18. Its child-data obligations, including verifiable parent or lawful-guardian consent and restrictions on detrimental processing, tracking, behavioural monitoring and targeted advertising, apply as the relevant provisions commence, subject only to lawful, notified exceptions. This notice adopts parent/guardian involvement as a policy requirement; it does not certify an implemented statutory verification system.

For international users, applicable mandatory local safeguards, including GDPR/UK children's-privacy rules or US COPPA where relevant, are not removed by choosing Indian law.

Ministry of Electronics and Information Technology, India ↗

In simple words, for students

• We keep your name, email, year group, subjects and the work you do so we can mark it and show your progress.
• Your work and your results are private. Only you, a parent or tutor you are linked to, and a small number of our staff who need to fix problems can see them.
• We never sell your information and we never use it to show you adverts.
• You can ask us to delete your account and your work at any time.
• Do not put your address, phone number, photos of yourself or anyone else's personal details into questions, answers or messages.

What we collect from a child's account

The same limited data described in our Privacy Policy: account details, education profile, learning data, links to a parent or tutor, and technical data needed for security. We apply data minimisation strictly for young users — we do not ask for a home address, date of birth beyond the year group needed to serve the right curriculum, a phone number or a profile photograph.

Privacy Policy

Protections applied by default

• Profiles and learning records are private; there is no public profile and no public leaderboard identifying a child.
• Contact is restricted: a student can only exchange messages with a parent, tutor or teacher verifiably linked to them through our records. There is no open student-to-student messaging and no stranger contact.
• No behavioural advertising, no ad networks, no selling or sharing of data with data brokers.
• No nudge techniques designed to extend time on the Platform or to encourage a child to lower a privacy setting.
• Geolocation is not tracked; approximate country from IP is used only for security and to show the right curriculum.
• Automated learning support is confined to teaching a topic; it does not profile a child for any purpose outside their study.

Age and consent

A parent or lawful guardian must approve use by a child under 18 under this policy. An email OTP verifies access to a mailbox, not age, guardianship or valid parental consent. A school or tutor account link is not a substitute. If an account is reported as lacking required approval, contact support; access may be restricted while authority is checked and data deleted where consent or another lawful basis cannot be established, subject to required retention.

Parent/Guardian Consent Policy

Parents' and guardians' rights

Email support@mathsgradeup.com from the address linked to the child's account, or from an address we can verify against our relationship records. We verify the relationship before disclosing anything about a child.

• See what data we hold about your child.
• Correct anything that is wrong.
• Ask us to delete the account and the data we are not legally required to keep.
• Withdraw consent, which ends the account.
• Object to a particular use of the data.

Reporting a concern

If you are worried about a child's safety on the Platform, contact support@mathsgradeup.com immediately and mark the message urgent. Our Safeguarding and Online Safety Policy explains how we handle reports.

Safeguarding and Online Safety Policy

Changes to this document

We review this document when the Platform, the law or our practices change. The effective date identifies this version. Material changes affecting your rights will be notified through email or an in-app notice. Changes do not retrospectively remove accrued rights or replace consent where fresh consent is required; a privacy-policy update is not itself consent to a new processing purpose.

How to contact us

Write to support@mathsgradeup.com or to our business/contact address: SelexIQ Education Private Limited, D 61, Galaxy Apartment, Sector 43, Gurugram, Haryana, India. Please include the account email and the nature of your request, but do not send passwords, verification codes or unnecessary identity documents. For privacy or consumer complaints, use the subject "Privacy grievance" or "Consumer grievance".

For consumer grievances covered by the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge the complaint within 48 hours and redress it within 1 month of receipt. Information-processing grievances covered by the SPDI Rules, 2011 must also be redressed expeditiously within one month. Any shorter applicable deadline takes precedence. Urgent safeguarding reports must also be made to the appropriate authorities. This support channel does not represent that a statutory Grievance Officer or Data Protection Officer has been designated.