Parent/Guardian Consent Policy

When consent is required

Under this policy, Indian users below 18 require approval from a parent or lawful guardian. The DPDP Act's verifiable-consent requirements apply as the relevant provisions commence. Users aged 18 or older may act for themselves, subject to legal capacity. Mandatory rules applicable to international users are also preserved.

A school or tutor may assist but cannot simply declare itself a child's guardian. Any exemption for educational institutions or another category requires its actual legal conditions to be met; we do not claim such an exemption for this platform.

What consent covers

Consent does not cover marketing to a child, and we do not send marketing to accounts identified as belonging to a child.

• Creation and operation of the student account.
• Collection and processing of the education and learning data described in the Privacy Policy.
• Automated learning support and estimated mark-scheme feedback on submitted work.
• Sharing progress data with the consenting parent, guardian, tutor or school, and with any tutor verifiably assigned to the student.
• Service emails necessary to run the account, such as verification, password reset and assignment notifications.

How we verify consent

• Email verification and account relationship approval are separate from statutory parental verification. Neither an OTP, a student year group nor a class code establishes an adult's age or lawful guardianship.
• Where verifiable consent is legally required, the parent or guardian's adult status and authority must be checked through a proportionate, legally permitted method, with a record of the notice, purposes, affirmative consent and withdrawal. This policy does not claim that the current signup flow completes those checks automatically.
• For approval, consent concerns or an account created without authority, contact support. Do not send Aadhaar numbers, complete identity documents or a child's sensitive information by ordinary email; any necessary verification must use an appropriate secure method.
• School or tuition-centre arrangements must clearly allocate lawful responsibilities and cannot override a child's statutory protections or replace required verifiable parental consent with a generic school declaration.

Rights of the consenting adult

A verified parent or guardian may view the linked student's progress data, request a copy of the student's personal data, ask for corrections, request deletion, and withdraw consent. Requests are handled as described in the Privacy Policy.

Privacy Policy

Withdrawing consent

Email support@mathsgradeup.com from the verified address. We will confirm the withdrawal, close the student account and delete personal data in line with our Data Deletion and Retention Policy. Withdrawal does not affect processing carried out lawfully before it, and it does not remove records we must keep for legal, accounting or safeguarding reasons.

Data Deletion and Retention Policy

Disputes between adults

Where two adults disagree about a child's account, we act on the instruction of the person who holds parental responsibility and can evidence it. Until that is resolved we may restrict access to the account to protect the child.

Changes to this document

We review this document when the Platform, the law or our practices change. The effective date identifies this version. Material changes affecting your rights will be notified through email or an in-app notice. Changes do not retrospectively remove accrued rights or replace consent where fresh consent is required; a privacy-policy update is not itself consent to a new processing purpose.

How to contact us

Write to support@mathsgradeup.com or to our business/contact address: SelexIQ Education Private Limited, D 61, Galaxy Apartment, Sector 43, Gurugram, Haryana, India. Please include the account email and the nature of your request, but do not send passwords, verification codes or unnecessary identity documents. For privacy or consumer complaints, use the subject "Privacy grievance" or "Consumer grievance".

For consumer grievances covered by the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge the complaint within 48 hours and redress it within 1 month of receipt. Information-processing grievances covered by the SPDI Rules, 2011 must also be redressed expeditiously within one month. Any shorter applicable deadline takes precedence. Urgent safeguarding reports must also be made to the appropriate authorities. This support channel does not represent that a statutory Grievance Officer or Data Protection Officer has been designated.