Safeguarding and Online Safety Policy

Scope

This policy applies to every user of the Platform, and to all personnel and contractors of SelexIQ Education Private Limited. Where a school or tuition centre uses the Platform, this policy operates alongside — and does not replace — that organisation's own safeguarding policy and designated safeguarding lead.

Safety by design

• Contact between users is closed by default: messaging is possible only along verified relationships (student ↔ linked parent, student ↔ assigned tutor or class teacher).
• There is no open student-to-student chat, no public profile, no public posting and no stranger discovery.
• Relationship links are created only through an approval flow or an issued code, never by self-declaration of a school or a name.
• File uploads are scoped to the assignment they belong to and served through short-lived signed links, not public URLs.
• Learning conversations with Study Coach are confined to academic support and are filtered against harmful, sexual, violent and self-harm content.
• Accounts identified as belonging to children default to the most privacy-protective settings.

Standards for tutors, teachers and staff

Verification of a tutor's identity or qualifications by us, where carried out, is a records check only and is not a substitute for the safer-recruitment checks that a school, agency or parent is responsible for. Parents engaging private tutoring remain responsible for their own due diligence.

• Communicate with students only through the Platform, and only about their learning.
• Never request or exchange personal contact details, social media handles, images of a student, or arrange private off-platform contact with a child.
• Keep a parent or guardian able to see the substance of communications with a child where they ask.
• Report any safeguarding concern immediately — never investigate alone and never promise a child confidentiality about a disclosure of harm.
• Behave professionally at all times; discriminatory, intimidating, sexualised or grooming behaviour results in immediate removal and a report to the authorities.

Prohibited conduct

• Any sexual content involving or directed at a child, in any form.
• Grooming, or attempts to move a child to private or off-platform communication.
• Bullying, harassment, threats, hate speech or discrimination.
• Content encouraging self-harm, suicide, eating disorders, violence, extremism or illegal activity.
• Sharing another person's personal information without their consent.
• Impersonating a student, parent, tutor, school or member of our staff.

Reporting a concern

Email support@mathsgradeup.com with "SAFEGUARDING" in the subject line, or use the report option next to the relevant content or message. Include what happened, when, and the accounts involved. Reports can be made by a student, parent, tutor, school or member of the public.

If a child is in immediate danger, contact local emergency services or police first, then tell us. In India, the Protection of Children from Sexual Offences Act, 2012 (POCSO) treats anyone under 18 as a child.

Under section 19 of POCSO, a person who knows of an offence or apprehends that one is likely must report to the Special Juvenile Police Unit or local police. Internal support reports are not a substitute and must not delay statutory reporting while proof, management approval or an internal investigation is sought. Section 21 addresses failures to report; children are exempt from punishment for non-reporting.

How we respond

• Acknowledgement within one working day, and immediately for reports indicating risk of harm.
• Immediate protective action where needed: suspending an account, disabling a link between users, or removing content while we review.
• A review by a senior member of staff, with records kept of the decision and the reasons for it.
• Prompt reporting to the Special Juvenile Police Unit or local police where section 19 of POCSO applies, without awaiting an internal investigation or parental consent. Other child-protection referrals and lawful evidence preservation are made where required. We protect the child's identity and restrict disclosure to authorised persons and lawful reporting channels.
• Feedback to the reporter on the outcome, so far as confidentiality and the law allow.

Protection of Children from Sexual Offences Act, 2012 ↗

Records and review

Safeguarding records are kept securely and separately, accessible only to authorised personnel, and retained for the period set out in our Data Deletion and Retention Policy. This policy is reviewed at least annually and after any significant incident.

Data Deletion and Retention Policy

How to contact us

Write to support@mathsgradeup.com or to our business/contact address: SelexIQ Education Private Limited, D 61, Galaxy Apartment, Sector 43, Gurugram, Haryana, India. Please include the account email and the nature of your request, but do not send passwords, verification codes or unnecessary identity documents. For privacy or consumer complaints, use the subject "Privacy grievance" or "Consumer grievance".

For consumer grievances covered by the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge the complaint within 48 hours and redress it within 1 month of receipt. Information-processing grievances covered by the SPDI Rules, 2011 must also be redressed expeditiously within one month. Any shorter applicable deadline takes precedence. Urgent safeguarding reports must also be made to the appropriate authorities. This support channel does not represent that a statutory Grievance Officer or Data Protection Officer has been designated.