Data Deletion and Retention Policy

Our principles

• We keep personal data only as long as there is a clear purpose for it.
• Retention periods are set by category, not by guesswork, and are reviewed periodically.
• When a period ends, data is deleted or irreversibly anonymised so it can no longer identify a person.
• Aggregated statistics that cannot identify anyone may be kept indefinitely to measure and improve the service.

Retention periods

• Active account data (profile, enrolments): kept while the account is active.
• Learning data (attempts, marks, worksheets, mock papers, uploaded assignments): kept while the account is active, so progress history remains meaningful.
• Inactive accounts: after 24 months with no sign-in we notify the registered address and, if there is no response within 30 days, close the account and delete the data.
• Deleted accounts: personal data removed from live systems within 30 days; encrypted backups age out within a further 90 days.
• Enquiry and support messages: 24 months from the last contact.
• Email verification codes: minutes — they expire on use or shortly afterwards, and only a hashed form is stored.
• Security, authentication and access logs: 12 months, for fraud and abuse investigation.
• Error diagnostics: 90 days.
• Safeguarding reports and related records: 7 years, or longer where a law or authority requires it.
• Financial and tax records for any paid transaction: retained for the period required by UAE law, currently a minimum of 5 years.

How to delete your account

Use the delete option in your account settings where available, or email support@mathsgradeup.com from the registered address with the subject "Account deletion". We confirm the request, verify identity and complete the deletion within 30 days. For a child's account, a verified parent, guardian, school or tutor may make the request.

What deletion means

Deletion is permanent and cannot be reversed. Progress history, saved worksheets, mock papers, uploaded files and generated reports are removed and cannot be restored. Where a tutor, school or parent holds their own copies of exported reports or PDFs, those copies are outside our control and are their responsibility.

What we may keep after deletion

• Records needed for legal, tax or accounting compliance.
• Records of a safeguarding concern or a serious breach of our terms, kept to protect other users.
• A minimal suppression record (a hashed email) so that a request not to be contacted continues to be honoured.
• Aggregated, de-identified statistics that cannot be linked back to a person.

School and organisation accounts

Where an organisation controls student records on the Platform, deletion requests from its students are passed to that organisation, and we act on its documented instructions. On termination of the organisation's agreement, its data is returned or deleted within 90 days as agreed with it.

Backups

Backups exist so that data can be restored after an incident. Deleted records persist in encrypted backups until those backups expire on the rolling schedule above, and are not restored to live systems except as part of a full disaster-recovery restore, after which the deletion is reapplied.

Changes to this document

We review this document periodically and update it when the Platform, the law or our practices change. The effective date at the top of the page always shows the current version. Material changes affecting your rights are notified by email or by an in-app notice before they take effect. Continuing to use the Platform after that date means you accept the updated version.

How to contact us

Write to support@mathsgradeup.com or to SelexIQ Education FZE LLC, SPC Free Zone, Sharjah, United Arab Emirates. Please include the email address registered to the account so we can identify it. We aim to acknowledge every written request within 5 working days and to resolve it within 30 days, extending only where a request is complex and we tell you why.