Terms and Conditions

1. Who these terms are with

MathsGradeUp is operated by SelexIQ Education Private Limited, India ("we", "us", "our", the "Company"). Business/contact address: D 61, Galaxy Apartment, Sector 43, Gurugram, Haryana, India. This address is supplied for business correspondence and is not a representation that registered-office records have been verified. References to "the Platform" mean the MathsGradeUp website, applications and related services.

For users in India, a person under 18 is a child for this policy. A parent or lawful guardian must approve their use and undertake the contractual responsibilities. A school or tutor may facilitate learning but is not automatically a lawful guardian or authorised to supply parental consent. Mandatory protections in the user's country of residence are preserved.

2. Accounts

• You must provide accurate registration details and keep them up to date.
• One person, one account. Login credentials must not be shared, sold or transferred.
• You are responsible for all activity carried out through your account.
• Parent, tutor and school access to a student's data is granted only through our verified linking process; you must not attempt to obtain access by any other route.
• We may suspend or close an account that breaches these terms, our Acceptable-Use Policy or our Safeguarding and Online Safety Policy.

3. Licence to use the Platform

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access the Platform and its content for your own study or teaching within your organisation. All other rights are reserved.

• Do not copy, scrape, mirror, resell, sublicense, publish or commercially exploit any part of the Platform or its content.
• Do not use automated tools to extract questions, solutions, notes or data, or to train any machine-learning model.
• Do not reverse engineer, probe or interfere with the Platform, its security or its infrastructure.
• Do not remove or obscure branding, watermarks or attribution on exported worksheets, booklets or PDFs.

4. Intellectual property

Platform materials and software are protected by applicable intellectual property law, including the Copyright Act, 1957 and Trade Marks Act, 1999. Rights belong to the Company or the relevant third-party owners/licensors. Exam-board names and past-paper materials remain the property of their respective owners; displaying a resource does not imply Company ownership, endorsement or a licence beyond the rights lawfully available.

You retain ownership of work you submit. By submitting it you grant us a worldwide, royalty-free licence to host, process, display and analyse it for the purpose of operating the Platform, marking your work, producing your progress reports and improving the service in aggregated, de-identified form. This licence ends when the content is deleted, except for aggregated or de-identified statistics that cannot identify you.

5. Independence from exam boards

The Company is independent. We are not affiliated with, endorsed by, approved by or acting on behalf of Pearson Edexcel, AQA, OCR, Cambridge International, the International Baccalaureate Organization, College Board or any other awarding body. Predicted papers, practice questions and estimated marks are revision aids based on published specifications and are not official assessment materials, and no grade outcome is promised or guaranteed.

6. Fees, free access and refunds

Any free access and paid-plan inclusions are those shown on the current pricing page and agreed at checkout. No existing free account is charged without affirmative agreement. Before a paid purchase, we must disclose the seller, price, currency, billing period, inclusions, total payable amount including applicable GST or other taxes, and cancellation and refund conditions. Mentioning GST does not represent that a GST registration has been verified.

Recurring payment applies only if expressly authorised at checkout and through a payment arrangement compliant with applicable RBI requirements. Renewal and cancellation conditions must be disclosed before purchase; automatic renewal is not created merely by these terms. Do not send card details to our support mailbox.

A disclosed change-of-mind policy cannot remove remedies for defective, deficient, misdescribed or undelivered services, unauthorised or duplicate charges, or other rights under the Consumer Protection Act, 2019 and applicable E-Commerce Rules, 2020. Starting digital access does not automatically waive statutory rights. Request a cancellation or refund at our support email with the transaction reference; do not share full payment credentials. Any approved refund will be handled through the original payment method where practicable, with the processing timeframe communicated to you.

7. Availability and changes

We work to keep the Platform available but do not guarantee uninterrupted or error-free service. We may modify, suspend or withdraw features, content or the whole Platform, and may carry out maintenance, with reasonable notice where the change is material and immediately where it is required for security, legal or operational reasons.

8. Your obligations

You must use the Platform lawfully and in accordance with our Acceptable-Use Policy, which forms part of these terms. Misuse — including harassment, sharing inappropriate material, circumventing access controls, or extracting content in bulk — is a material breach and may result in immediate suspension without refund and, where required, a report to the authorities.

Acceptable-Use Policy

9. Disclaimers

The Platform and its content are provided "as is" and "as available". To the fullest extent permitted by law we exclude all warranties, conditions and representations that are not expressly set out in these terms, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

Content is prepared carefully but is a study aid. We do not warrant that it is free from error, that it matches every version of a specification, or that using it will produce any particular examination result. Automated marking and estimated grades are indicative guidance only.

10. Limitation of liability

Nothing in these terms excludes statutory consumer remedies, liability for fraud, wilful misconduct or other liability that cannot lawfully be excluded under Indian law. Disclaimers, liability limits, indemnities and jurisdiction clauses apply only to the extent lawful and fair; mandatory protections take precedence.

Subject to that, we are not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, goodwill, opportunity, examination results, anticipated savings, or loss or corruption of data, however arising.

Subject to the above, our total aggregate liability arising out of or in connection with the Platform in any twelve-month period is limited to the greater of (a) the total fees you actually paid to us for the Platform in that period and (b) US$100. Where access is provided free of charge, our aggregate liability is limited to US$100.

11. Indemnity

To the extent permitted by Indian law, an adult contracting user is responsible for reasonable, evidenced losses caused by their unlawful misuse, material breach or infringement of third-party rights. This does not impose an indemnity on a minor, cover our own unlawful conduct, or override consumer rights. We must take reasonable steps to mitigate any loss.

12. Third-party links and services

The Platform may link to third-party sites, resources or sign-in providers. We do not control them, we are not responsible for their content or practices, and your use of them is governed by their own terms and privacy policies.

13. Suspension and termination

You may stop using the Platform and delete your account at any time. We may suspend or terminate access immediately where we reasonably believe there has been a breach of these terms, a risk to other users or to a child, a security threat, or a legal requirement to do so. On termination, the licence in clause 3 ends; clauses 4, 9, 10, 11, 14 and 15 survive.

14. Governing law and disputes

These terms are governed by the laws of India. Subject to mandatory consumer and statutory jurisdiction rules, disputes may be brought before the competent courts in Gurugram, Haryana, India where those courts have jurisdiction under law. This clause cannot confer jurisdiction on an otherwise incompetent court or prevent a consumer from approaching a competent Consumer Commission or another statutory forum, including a forum available at their place of residence where the law permits. Mandatory protections for international users are preserved.

You may contact our grievance channel to seek a direct resolution, but doing so is not a mandatory waiver of legal remedies or urgent relief. No compulsory arbitration or foreign forum is imposed by these terms.

15. General

• If a provision is found unenforceable, the rest of these terms continue in force.
• A delay in enforcing a right is not a waiver of it.
• You may not assign your rights under these terms; we may assign ours as part of a reorganisation or sale of the business.
• These terms, together with the policies they reference, are the entire agreement between us regarding the Platform.
• Nothing in the entire-agreement or assignment provisions removes statutory remedies or transfers obligations in a way prohibited by law. Third-party enforcement, if any, is subject to Indian law.

Changes to this document

We review this document when the Platform, the law or our practices change. The effective date identifies this version. Material changes affecting your rights will be notified through email or an in-app notice. Changes do not retrospectively remove accrued rights or replace consent where fresh consent is required; a privacy-policy update is not itself consent to a new processing purpose.

How to contact us

Write to support@mathsgradeup.com or to our business/contact address: SelexIQ Education Private Limited, D 61, Galaxy Apartment, Sector 43, Gurugram, Haryana, India. Please include the account email and the nature of your request, but do not send passwords, verification codes or unnecessary identity documents. For privacy or consumer complaints, use the subject "Privacy grievance" or "Consumer grievance".

For consumer grievances covered by the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge the complaint within 48 hours and redress it within 1 month of receipt. Information-processing grievances covered by the SPDI Rules, 2011 must also be redressed expeditiously within one month. Any shorter applicable deadline takes precedence. Urgent safeguarding reports must also be made to the appropriate authorities. This support channel does not represent that a statutory Grievance Officer or Data Protection Officer has been designated.